Senior EMEA Order Management Analyst

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

The Senior EMEA Order Management Specialist will play a key role in building a scalable, controlled, and automation ready Order Management function for the EMEA region.

This role will support the end to end order lifecycle from customer commitment to purchase through booking readiness, order validation, downstream handoff, fulfillment coordination, and process improvement. The role is expected to act as a regional order management control point, ensuring orders are complete, accurate, commercially aligned, and operationally ready before they move through downstream processes.

The ideal candidate will bring strong Quote-to-Cash / Order-to-Cash experience, a process improvement mindset, and the ability to partner across Sales, Deal Desk, Finance, Revenue, Systems, Logistics, Fulfillment, Support, and Product teams. This role is not only focused on day-to-day execution, but also on helping improve how orders are submitted, validated, automated, tracked, and scaled globally.

Key Responsibilities

• Own and support EMEA order management activities from customer commitment / purchase intent through booking readiness and downstream handoff.
• Act as a regional control point for order completeness, ensuring commercial, customer, product, fulfillment, billing, support, and operational requirements are properly captured before booking.
• Partner with Sales, Deal Desk, Finance, Revenue, Systems, Logistics, Fulfillment, Support, and Product teams to resolve order blockers and improve handoffs.
• Help define and strengthen order readiness criteria, booking controls, exception handling, and ownership across the Quote-to-Cash process.
• Support the transition from manual, email-driven processes to structured Salesforce / CPQ-driven workflows, dashboards, and exception-based order management.
• Identify recurring order issues, data gaps, PO / quote misalignment, missing fulfillment inputs, and downstream process breaks, and help convert them into process improvements or system requirements.
• Contribute to automation initiatives, including order readiness workflows, required field logic, PO vs quote validation, AI-assisted document comparison, automated order packages, and operational dashboards.
• Support non-standard product / NSP readiness by coordinating with relevant product, systems, and downstream teams to ensure product, pricing, and fulfillment readiness before booking.
• Provide regional insight into EMEA order trends, blocked orders, manual work drivers, customer-specific requirements, and improvement opportunities.
• Help document SOPs, process maps, controls, and best practices that can scale across EMEA and support a global Order Management operating model.
• Collaborate with other regional OM team members and provide support across regions when needed, including flexibility to work across time zones for critical business needs.
• Act as a trusted partner to leadership by providing clear visibility into process gaps, operational risks, automation opportunities, and order management readiness.

Required Skills & Experience

• Strong experience in Order Management, Sales Operations, Deal Desk, Billing Operations, Revenue Operations, or Quote-to-Cash / Order-to-Cash processes.
• Good understanding of Salesforce, CPQ, ERP / Oracle, billing, fulfillment, and cross-functional order handoffs.
• Ability to understand complex hardware, software, support, subscription, services, renewal, and non-standard product order flows.
• Strong process improvement mindset with interest in automation, AI, system controls, dashboards, and scalable operating models.
• Ability to work with senior stakeholders across Sales, Finance, Revenue, Systems, Product, Support, and Operations.
• Strong analytical, communication, and problem-solving skills.
• High attention to detail, ownership mindset, and ability to operate in a changing environment while helping build structure.

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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