Sr. Technical Writer

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

Job Summary:

As a Senior Technical Writer supporting AI and platform products, you will play a critical role in translating complex, cutting-edge technologies into clear, compelling, and actionable content for both technical and executive audiences.

You’ll work closely with leaders in AI Application Development, Insight-Centric UX, Data Platform, and Engineering Support to craft customer-facing technical documentation and enablement materials that drive clarity, alignment, and impact across the organization.

This is not just about writing documentation — it’s about turning innovation into understanding. Your audience includes everyone from engineers and researchers to executives and Fortune 500 customers.

Key Responsibilities

Technical Communication & Documentation

• Write clear, concise, and technically accurate documentation across a range of formats: software and hardware procedures, release notes, runbooks, API references, architecture diagrams, product walkthroughs, and more.
• Document advanced AI/ML architectures, agent-based user experiences, and complex support escalation workflows.
• Test documentation against the actual product to ensure accuracy.
• Partner with engineering and product teams to understand and communicate the “why” and “how” behind product decisions and system behavior.

• Embed with cross-functional teams across AI, infrastructure, support, and design to gather technical insights and ensure content accuracy.

AI-Aware Authoring

• Leverage AI tools (e.g., LLMs, summarizers, prompt optimizers, diagram generators) to accelerate drafting, formatting, and validation.
• Help define prompt libraries and documentation around agent behavior, user queries, and explainability features.
• Collaborate on content for AI-driven interfaces, including tooltips, agent responses, and guided interaction flows.

Required Qualifications

• 5+ years in technical writing, product documentation, or technical communication for enterprise software, AI systems, or infrastructure platforms.
• Ability to distill complex systems (distributed storage, ML pipelines, LLM agents, etc.) into readable and structured content.
• Experience collaborating directly with engineering, product, and design leadership on high-impact strategic initiatives.
• Exceptional written English and communication skills, including visual structuring (tables, diagrams, workflows).
• Comfortable using and documenting AI/ML technologies, cloud-native architectures, and developer-facing APIs or SDKs.
• Understanding of information architecture, design, and UX principles for clear, user-friendly documentation
• Proficiency in using one or more documentation tools like docs as code, FrameMaker, Madcap Flare, Paligo, DITA, etc.

 Preferred Qualifications

• Familiarity with AI/ML workflows, MLOps platforms, or GenAI ecosystems (e.g., OpenAI, LangChain, Hugging Face).
• Proficiency in using docs as code toolchains, especially Fern, Mintlify, Docusaurus or another React or MDX-based site generator, including CI/CD for docs and AI-enhanced authoring assistants.
• Knowledge of Linux, networking, or storage hardware.
• Exposure to insight delivery platforms, observability tools, or natural language-driven user interfaces.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.