RMA Customer Service Representative

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

We are currently seeking a RMA Customer Service Representative to work in Chatsworth, CA.

Self-motivated experienced RMA Customer Service Representative with a strong knowledge of Microsoft Office, especially Excel, Word and PowerPoint.  Must be willing to take ownership of all office-related tasks and administrative duties. Responsible for producing reports and presentations when required. The confidential, trustworthy and reliable handling of information is a prerequisite for the job.  

Responsibilities for this role include but are not limited to:

• Receive and inspect shipments and returns of faulty parts
• Prioritize and ensure returns are processed promptly and meet customer requirements
• Inspect parts and documents for compliance requirements and written procedures
• Dispatch replacements to the end users
• Process and issue customer returns of faulty parts to US
• Maintain and track RMA stock
• Report RMA requests to US
• Receive replacements from US
• Issue any paperwork associated with returns including credits and shipment returns
• Provide assistance to Customer Support Engineers in Japan
• Work on other duties or special projects as assigned  

Qualifications for this role are:

• Minimum 2-3 years of experience
• High school diploma or equivalent required
• Proven ability to develop and maintain effective internal and external business relationships
• Proven ability to perform effectively in a stand-alone administration role in a rapidly changing environment
• Must be computer literate with strong Microsoft Office software skills
• Ability to practice discretion and maturity when dealing with confidential and sensitive information

Pay rate: $18.00/ hr

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.