Technical Training Specialist

DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - ~ Marc Hamilton VP, Solutions Architecture & Engineering | NVIDIA

DDN Storage is the global leader in AI and multi-cloud data management at scale. Our cutting-edge storage and data management solutions are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

We are currently seeking a Technical Training Specialist. 

Responsibilities for this role include but are not limited to:

• Conduct training needs analysis with subject matter experts regarding instructional content
• Design, develop, maintain and deliver classroom training modules and online courses 
• Design, develop and maintain support of Lab exercises and equipment to support training classes
• Participate and moderate social media content 
• Compile test and other evaluations to be used to measure learning and performance as a result of learning initiatives
• Travel up to 10-15% wth most of the travel will be into the EU with some travel throughout APAC.
• The job will be focused in both areas, both internal and external facing audiences. For external the audiences will be primarily end user, with some technical partner training likely.
• This role will be responsible for gathering content from DDN’s technical disciplines (Eng, Support, PS, SE) and generating content partnering with Sr. Manager Technical Education to create the final documentation and flow. The internal audiences will be primarly FLS, L1, L2 and L3, with some trainings likely for PS and SE.
• Data reporting at appropriate levels as requested
• This role will be required to connect with all internal and external stakeholders for all training requirements.

Qualifications for this role are:

• Minimum 3 years’ experience in a technical trainer role
• Experience preferably in a storage company working directly with SMEs and others to perform needs analysis and develop content
• Storage knowledge, systems knowledge, and networking: GPFS, Lustre, S3, Object, Infiniband and Ethernet
• Experience developing materials and training users 
• Technical/functional knowledge and skills with computer software applications such as MS Office (Word, Excel, PowerPoint)
• Project management skills and a track record of juggling multiple projects 
• Experience working in a VM based lab environment. Highly preferred ability to manage the VM environment
• Must have exceptional communication and interpersonal skills
• Excellent teaching skills/pubic speaking
• Fluency in English, both written and spoken
• Good command of a second language would be a plus (written and spoken)
• Degree in technical field, preferably Computer Science/Information Technology preferred but not required

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.