Applications Systems Engineer Federal (Customer Success Focused)

DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare, to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - ~ Marc Hamilton VP, Solutions Architecture & Engineering | NVIDIA

DDN Storage is the global leader in AI and multi-cloud data management at scale. Our cutting-edge storage and data management solutions are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

As an Applications Systems Engineer Federal at DDN Storage, you will be responsible for driving the successful adoption and optimization of our advanced storage solutions within our valued federal government customers. In this role, you will serve as a trusted technical advisor, working closely with federal agencies to understand their unique mission requirements and design innovative storage architectures that enable them to achieve their critical objectives. With a deep commitment to customer success and a passion for cutting-edge technology, you will play a key role in helping our federal customers harness the power of data to drive innovation, improve decision-making, and enhance operational effectiveness.

Key Responsibilities:

• Serve as a technical liaison between DDN Storage and our federal government customers, building strong relationships and developing a deep understanding of their mission requirements, technical challenges, and success criteria.
• Collaborate with federal customers to design and implement advanced storage solutions that leverage DDN Storage's industry-leading products and technologies, such as parallel file systems, object storage, and AI-enabled data management.
• Provide expert-level technical guidance and support to federal customers throughout the solution lifecycle, from initial design and proof-of-concept to deployment, optimization, and ongoing operations.
• Conduct technical presentations, workshops, and training sessions to educate federal customers on DDN Storage's products, features, and best practices, and help them maximize the value of their investments.
• Work closely with DDN Storage's product management, engineering, and support teams to provide feedback and insights on federal customer requirements, and drive the development of new features and enhancements that meet the evolving needs of the federal market.
• Contribute to the development of technical proposals, RFP responses, and other sales enablement materials that effectively communicate the value of DDN Storage's solutions to federal customers.
• Stay up-to-date with the latest trends, technologies, and best practices in the federal storage market, and serve as a thought leader and trusted advisor to both customers and internal teams.
• Monitor and report on key metrics related to federal customer success, including solution adoption, performance, and satisfaction, and work proactively to address any issues or concerns.

Requirements:

• 8+ years of experience in a technical pre-sales, solution architecture, or customer-facing engineering role, with a focus on the federal government market.
• Deep technical expertise in storage systems, file systems, and data management technologies, with hands-on experience designing and implementing complex storage solutions for federal customers.
• Strong understanding of federal government IT requirements, security standards, and procurement processes, including experience with FISMA, FedRAMP, and NIST guidelines.
• Proven ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and to build strong relationships with senior-level federal decision-makers.
• Excellent problem-solving and analytical skills, with the ability to develop creative solutions that address unique federal customer challenges and requirements.
• Experience with high-performance computing, AI/ML, and big data technologies, and an understanding of how these workloads impact storage requirements in federal environments.
• Knowledge of scripting and automation tools, such as Python, Bash, and PowerShell, and experience using these tools to automate storage management tasks and streamline customer workflows.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience. Security clearance or ability to obtain one is a plus.

As an Applications Systems Engineer Federal at DDN Storage, you will have the opportunity to work at the forefront of data storage innovation, helping federal agencies tackle some of the world's most complex and critical data challenges. You will be part of a team of dedicated professionals who are passionate about delivering exceptional customer experiences and driving the success of our federal customers. If you are a customer-focused technical expert with a deep understanding of federal IT requirements and a desire to make a real impact, we encourage you to apply for this exciting opportunity at DDN Storage.

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively. 

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.