Tintri is a wholly owned subsidiary of DataDirect Networks, the data-at-scale powerhouse and world’s largest privately held storage company. Tintri is fundamentally changing the way Enterprise data is stored and managed. Simplicity is the name of the game. We have created solutions that combine autonomous operations with real-time insight and AI-driven analytics, enabling IT organizations to reduce storage management overhead by 95%. This fresh approach allows companies to maximize their virtual and containerized applications without spending time and resources on backend storage process. If looking to be a catalyst for change in an environment that’s highly energized, collaborative, and rewarding, we’d like to hear from you.
As a Technical Support Engineer, you will provide first-level support to customers, support personnel, and field support staff, focused on troubleshooting, repairing and debugging Tintri products. Support incidents can range from hardware and/or software issues with Tintri storage systems and solutions, to interoperability issues. You will be required to utilize and add to the Tintri knowledge base. As a 24x7 365 day organization, shift work, holiday coverage and on-call responsibilities will be required. Supporting the West Coast and Mountain Regions (Hours are 8am to 5pm Pacific Time, Tue through Sat or Sun through Thurs).
Responsibilities
Skills & Qualifications
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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