Application System Engineer

DDN Storage is the world leader in high performance and massively scalable data management and storage solutions that accelerate business results and scientific insights for data-centric organizations worldwide. Our unified, end-to-end platform uniquely addresses the tiered storage and large scale data management demands of mixed workloads, multiple collaborative data centers and Web and cloud environments. Across traditional and commercial high performance markets, customers rely on DDN Storage to solve the most demanding big data problems in industries such as cloud, online content and social networking, security and intelligence, life sciences, finance, energy and media production.

Job Description for PS/Deployment Engineer

Title: Application System Engineer (ASE)

Job summary:

The primary responsibility for individuals in this position is to deploy hardware and software, configure systems, and tune solutions which have been designed by the pre-sale engineering team. These tasks may be performed remotely or there may be the requirement to perform these tasks by being physically on a customer site. With the company direction to minimize on site work individuals in this position may be required to remotely supervise “Smart Hands” technicians while they perform on site hardware installation tasks. Individuals in this position may also be required to remotely connect to systems in DDN integration facility and perform software installation, configuration and tuning prior to the system shipping from the factory.

Additional responsibilities may be assigned to individuals in this position as business requirements require. This is especially true in smaller regions where limited headcount may require the business to “blend” various job descriptions due to limited headcount.

Detailed responsibilities for this role include but are not limited to:

• Have a thorough technical understanding of the various DDN product lines so that deployments can go smoothly.  Know where to gain assistance from either the SE or engineering when required.  Be prepared to form/lead a Tiger Team with the required SME if a particular challenge is encountered during a deployment.
• Physically install Hardware at a customer site. Supervise “smart hands” to do so if appropriate either on site or remotely.
• Remotely or on site install, configure and tune software as required by the PS services sold with the solution.
• Install, configure, and tune software in system pre-built in DDN Integration Facility prior to them being shipped from the factory.
• Provide Transfer Of Information for customer installations and prepare the deployment reports and other required customer documentation.
• Preform internal lab solutions – in person or remotely – to set up configurations for new designs to assure that there is the understanding of how they work.
• Submit benchmarks to the benchmark team if required by the business, and occasionally be able to use the lab and set up and run a test if required by the business.
• Help create hardware and or software documentation as required by the business.
• Teach internal and or customer classes as required by the business.
• Contribute content to the PS/Deployment related sections of the IPG, TIP, SOW as required by the business.
• Understand the sales process and be prepared to contribute if required by the business.
• Participate in customer-focused seminars, tradeshows, events, and training as required by the business.
• Assist the sales team in providing RFP responses, technical drawings, presentations, and recommendations if required by the business.
• Manage customer relationship during the deployment phase to ensure the highest caliber customer satisfaction.
• Prepare status reports of activities to manager if and when required.
• Identify additional business opportunities when working with customers.
• Help expand professional services offerings outside of DDN product offerings, helping to develop products, process and procedures to facilitate engagements.

Qualifications for this role are:

• Knowledge of the storage industry and solutions.
• 5+ Years of experience in Operating systems debugging Linux and Windows Environments.
• Red Hat, SUSE, Linux, WindowsServer, Scripting (Shell), C++, Java, Perl.
• Strong knowledge in file system deployment and concepts: XFS, ZFS, EXT3/4.
• Experience in clustering packages, Lustre, SNFS, GPFS, Red Hat Clustering.
• 5+ years of experience in SAN and NAS RAID Appliance is required.
• Deep knowledge of networking concepts is required; NAS protocol levels (NFS, SMB, etc...) and ability to integrate and trouble shoot at all layers of OSI model. Specifically understand the Network and Data link layers as well as Session and Application.
• Ability to Multitask.
• Ability to listen, understand and articulate creative implementations.
• Ability to lift at least 50lbs/22.6kg.
• Ability for coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects to perform precision assembling, adjusting, or calibrating, within narrow tolerances, of electrical or electronic components.
• BS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required.

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.