DataDirect Networks (DDN.com) is a world leader in massively scalable storage systems. Headquartered in Chatsworth, California, we are the leading provider of scalable high performance data storage. DDN enables its customers to extract value and deliver results from their information. Our customers include the world’s most data-intensive organizations and Enterprises, with use cases ranging from online content and social networking, high performance cloud and grid computing, artificial intelligence, machine learning, life sciences, media production, security and intelligence. Learn more about what DDN has to offer, its products and customers at www.ddn.com
The HPC Storage Analyst function is a customer facing role that is, at its core, focused on being a single point of contact and technical advisor for a strategic customer. The candidate must be able to manage customer expectations in demanding situations, provide technical support to a specific customer on routine management and operation of existing DDN equipment. Other responsibilities include workflow planning, configuration best practices and maintenance. This position is also expected to perform troubleshooting and support activities on-site while in a secured environment. The HPC Storage Analyst will mainly be responsible for filesystem support of DDNs EXAScaler solutions and be a point of escalation for classified DDN storage solutions.
These solutions are based on the Lustre parallel filesystem. Knowledge of Lustre filesystem architectures and troubleshooting is highly desired. The OSE must have considerable knowledge of file system operations, disk-based storage, Linux operating systems, IB and Ethernet networking, troubleshooting techniques, and performance tuning. Must have strong communication skills, including: ability to connect with customers via phone, face to face, and in written correspondences. The OSE will be required to visit customer sites as needed for hands on work and customer collaboration as well as collaboration with DDN support. This position requires a TS/SCI clearance level.
As the onsite point of contact for the customer, the OSE must build strong relationships internally to DDN as well as with the customer. The customer will rely on the person in this role to insure a smooth and satisfying operation and support experience every time.
Essential Technical Requirements:
Preferred Technical requirements include:
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.