Professional Services Engineer

DDN Storage is the world leader in high performance and massively scalable data management and storage solutions that accelerate business results and scientific insights for data-centric organizations worldwide. Our unified, end-to-end platform uniquely addresses the tiered storage and large scale data management demands of mixed workloads, multiple collaborative data centers and Web and cloud environments. Across traditional and commercial high performance markets, customers rely on DDN Storage to solve the most demanding big data problems in industries such as cloud, online content and social networking, security and intelligence, life sciences, finance, energy and media production.

Job Title:

We are currently seeking a candidate with Australian Citizenship for the position of Professional Services Engineer to join our existing team of 8 Engineers in Australia. A candidate with good Linux skills who wants to grow in Storage and in High-Performance Computing skills.

The primary responsibility for individuals in this position is to deploy hardware and software, configure systems, and tune solutions which have been designed by the pre-sales engineering team. These tasks may be performed remotely or there may be the requirement to perform these tasks by being physically on a customer site. Individuals in this position may be required to remotely supervise partner technicians/engineers while they perform on site hardware installation tasks in order to minimize travel time.  Individuals in this position may also be required to remotely connect to systems in DDN integration facility and perform software installation, configuration and tuning prior to the system shipping from the factory.

Duties and Responsibilities:

Responsibilities for this role include but are not limited to:

• Have a thorough technical understanding of the various DDN product lines so that deployments can go smoothly. Know where to gain assistance from either the Systems Engineer or engineering when required. 
• Physically install hardware at a customer site. Supervise “smart hands” to do so if appropriate either on site or remotely.
• Remotely or on site, install, configure and tune software as required by the solution’s design.
• Provide technical training for customer installations and prepare reports and other required customer documentation.
• Participate with internal lab solutions (in person or remotely) to set up configurations for new designs to assure that there is the understanding of how they work.
• Help create hardware and or software documentation as required by the business.
• Teach internal and or customer classes as required by the business.
• Contribute content to the Professional Services related sections of Installation Planning Guides or Technical Implementation Plans as required by the business.
• Participate in customer-focused seminars, tradeshows, events, and training as required by the business.
• Manage customer relationship during the deployment phase to ensure the highest caliber customer satisfaction.

Qualifications:

• BS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required.

Skills and Experience:

• Ability to create system-oriented scripts (e.g. Bash, Python) and/or system-oriented programming
• Clear communication skills both verbally and written
• Ability to listen, understand and articulate creative implementations.
• Ability to lift at up to 6 kg.
• Ability to work & participate harmoniously in a small team environment.
• Must have the ability and willingness to acquire & retain Australian Government Security Negative Vetting Level 2.

Knowledge/Experience:

Essential:

• Experience with operating systems operations and debugging essentially in Linux environments; Knowledge of specific Linux kernel subsystems is a plus.

Ideal (but not essential, for the right candidate with excellent Linux skills) : 

• Knowledge and/or experience of the storage industry and solutions: RAID controllers, parallel filesystems, NAS – Preferred but not essential
• Knowledge or in-depth experience in file systems operations: local (e.g. ext4, XFS), distributed (e.g. SMB, NFS), parallel (e.g. lustre)
• Knowledge of compute clusters environment: parallel command execution, job submission with main market’s batch systems (e.g. SLURM, PBS)
• Knowledge or experience with leading industry networking technologies, e.g. Infiniband, Ethernet

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.