DataDirect Networks (DDN.com) is a world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high-growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.
We are currently seeking the Senior Director of WW Customer Technical Support
As the Senior Director of WW Customer Technical Support with DDN, Inc., you will be the leader of a team that provides technical support to customers for AI/ML and High Performance Computing (HPC) data storage in DDN’s key markets of Life Sciences, Financial Services, Manufacturing, Media, Academia and Government.
We are looking for an individual with the experience and talent to dramatically improve and simplify the support process, liaising closely with product management and engineering to build new systems for a better customer experience. You will be a critical part of our team with an ongoing mission to diagnose issues more accurately and faster across a diverse product range, and perform simpler, quicker customer system upgrades. The route to achieve this will be through interacting with your counterparts in engineering and product management and support staff to drive entirely new methods into the process (cloud analytics, more efficient data collection, tighter upgrade processes that take advantage of engineering enhancements).
Responsibilities for this role include but are not limited to:
Qualifications for this role are:
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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