Professional Services Engineer

Job Locations IN-KA-Bengaluru
Job Posted Date 4 days ago(11/26/2020 6:03 AM)
Job ID
2020-2663
Name Linked
Office: Bangalore
Country
India
City
Bengaluru

Overview

DDN Storage is the world leader in high performance and massively scalable data management and storage solutions that accelerate business results and scientific insights for data-centric organizations worldwide. Our unified, end-to-end platform uniquely addresses the tiered storage and large scale data management demands of mixed workloads, multiple collaborative data centers and Web and cloud environments. Across traditional and commercial high performance markets, customers rely on DDN Storage to solve the most demanding big data problems in industries such as cloud, online content and social networking, security and intelligence, life sciences, finance, energy and media production.

Job Description

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We are currently seeking a Professional Service Engineer/Consultant –

Job Summary:

 

The Professional Service Engineer/Consultant is a highly technical position requiring business and application analysis, workflow design, documentation, project development, coordination, and delivery providing the highest customer value add solving organizations’ most challenging problems known and unknown. This candidate must possess a breadth of skills such as the integration of complex HPC clusters and applications, data storage and cloud technologies, networking infrastructure, scripting compiling debugging, and on-site service and support. You will interact with and support DDN’s industry leading customers and professionals. This position requires a dynamic, hard-working and ambitious individual that possesses strong leadership, interpersonal, and project management skills.

Responsibilities for this role include but are not limited to:

  • Planning, designing, architecting, implementing, and administering value added services and components
  • Engage with pre-sales teams and customers to scope service deliverables with ability to translate customer requirement/need into DDN deliverables
  • Scope and write detailed Statements of Work
  • Strong desire to learn new technologies and thrive in a fast paced environment
  • Manage tasks, on-time deliverables
  • Develop innovative solutions to customers' business and application needs
  • Identify and engage with multiple resource both internal and external (e.g. 3rd party vendors and service providers) to meet customers’ business requirement
  • Become proficient in company's product and professional services portfolio
  • Provide training to customers engineering, support and deployment teams
  • Develop a deep understanding of customer environment and industry trends
  • Contribute to the improvement and enhancement of DDN products and consulting best practices
  • Provide weekly status report of activities to manager and participate in weekly staff calls
  • Travel of 50% or more to customer sites, seminars, tradeshows, events, and training
  • Participate in product testing and documentation reviewsQualifications for this role are:
  • Technical Skills
  •  
  • In depth hands on Linux (RHEL, CentOS, SUSE, BSD, etc.) and Windows system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
  • Scripting, shell programming, application development and debugging skills - Python, Perl, Bash, C and C++
  • Strong knowledge of network protocols, TCP/IP, NFS, SMB, SMTP, SNMP, FTP, HTTP
  • Networking knowledge - bridging, bonding, vlan, packet analyzers
  • Storage environment experience - NAS, SAN, RAID, distributed and parallel filesystems, object storage, Restful API, Amazon S3, Open Stack
  • Highly Availability Infrastructure knowledge - distributed system, load balancing
  • Parallel file system experience (GPFS, Lustre, zfs, other)
  • Architect, Build and manage secure virtual infrastructures (VMware, KVM, Citrix)
  • Configuration management such as Salt and Puppet
  • System and Application monitoring tool experience (SNMP, Nagios, Splunk)
  • Administration experience within an Enterprise Capacity performing operational maintenance and support, implementing DHCP and DNS with Active Directory
  • Soft Skills
  • Excellent analytical/problem solving abilities, leadership and sales skills
  • Create high quality technical documentation and diagrams
  • Strong oral and written communication and interpersonal skills
  • Excellent verbal and written communications skills, presentation, business and negotiation skills
  • Manage multiple tasks and thrive in high pressure environments
  • Must be able to adapt to changing business and customer needs
  • BS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required
  • Ability to travel domestically

DDN Core Characteristics

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

 

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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