Job Title: Presales Engineer-DDN China
Job ID: 2018 Positions: 1
DataDirect Networks (DDN.com) is a world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high-growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.
DDN 是一家专做高性能存储的美国跨国公司, 成立于 1998 年, 目前在全球拥有 约 700 名员工。DDN 被公认为大规模计算和高性能计算（HPC) 客户的存储解决 方案的领先供应商, 并助力于全球大规模的网络服务商，为有数据密集型环 境需求的全球企业提供产品。
在过去的 20 年中, DDN 设计、开发、部署和优化的系统、软件和解决方案, 使 研究中心、大学、企业、服务提供商和政府机构在本地环境和云环境下缩短了 数据信息的洞察时间，能够创造更多的价值。运用DDN的技术实力和团队的渊博 的专业知识，可采用为高效、高可靠性和高投资回报率的方法，进行数据、 信息和内容的收集、保存、处理、分析、协同和发布.
We are currently seeking a Presales Engineer – DDN China.
The Presales Engineer will primarily be responsible for pre-sales activity, supporting all sales efforts in HPC & Life Sciences in a given geographic territory. This position will be field based and involve travel of approximately 50%. The Presales Engineer will need to be able to partner strongly with Account Executives in pursuit of business opportunities; providing technical expertise to close sales opportunities. An SE must have considerable knowledge of the HPC & Life Sciences space and is able to speak the technical vernacular of that industry. Must have strong communication skills, including: developing and delivering presentations; and connecting with customers via phone, face to face, and in written correspondences including RFP responses.
Experience and Qualifications required for this role are:
Responsibilities for this role include but are not limited to:
o Assist in closing new business opportunities by helping Sales – qualify, identify, and close new opportunities.
o Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
o Understand the DDN sales process and how to maximize company resources to close accounts.
o Develop innovative, customized solutions to meet customers’ business needs.
o Participate in customer-focused seminars, tradeshows, events, and trainings.
o Create RFP responses, technical drawings, presentations, and recommendations.
o Conduct research and gain knowledge of all key products and technologies (including competitive market analysis).
o Clearly communicate complex technical topics to the varied knowledge levels of internal account executives and external customers.
o Develop positive and trustworthy relationships with customers throughout the sales process and product implementation in order to build repeat business.
o Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.
o Create and share weekly work summaries.
o Acquire and maintain a thorough and procedural understanding of DDN Sales Cycles, products, and services and a thorough technical understanding of like industries.
o Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
o Qualifications for this role are:
o Must have industry experience of 7+ years working with distributed and/or clustered file presales.
o Experience supporting sales efforts is essential to success in this position.
o BS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required.
o This position will be field based and involve travel approximately 50% of the time.
o Technical Expectations: The following are preferred technical requirements: Linux OS, Unix OS, Windows OS, and Mac OS, SCSI, Lustre, GPFS, CXFS, QFS, ZFS, NAS, SAN, Pearl, Shell Scripting, Solaris, and Visio.
Maximizes Results by Anticipating Obstacles that Could Impede Progress: Able to sort through bureaucracy, complexity, or politics to focus on required results; is not caught unprepared when obstacles are encountered; meets self-imposed standards of excellence by delivering agreed upon results that are straightforward and customer defined.
Delivers Added Value to Customers: Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.
Makes One on One Sales Presentations: Communicates essential points in an informal and conversational manner; prefers to share information in a one-on-one or small group situation; varies style and language to ensure listener understanding and is attentive to closing the loop on communications; seeks feedback and responds appropriately to listener reactions; makes presentations that are unrehearsed and adapted to individual situations.
Provides Reliable Information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.
Identifying Customer Needs: Seeks to provide an appropriate solution by understanding what the customer is trying to accomplish; spends time in a needs analysis process that identifies key objectives specific to an individual customer; gives the customer’s agenda priority over a standard response; changes the sales approach or solution to accommodate the customer versus force fit the customer to an existing model.