Data Direct Networks

  • Senior Systems Engineer

    Job Locations SA-Remote/Saudi Arabia
    Job Posted Date 2 months ago(5/16/2018 9:30 AM)
    Job ID
  • Overview

    Job Title: Senior Systems Engineer

    Job ID: TBD We are currently seeking a Parallel File System Application & Storage Systems Engineer in Al Khobar, KSA



    Job Description



    Job Summary:

    Responsibilities for this role include:

      • Based out of Al Khobar, KSA, as Systems Engineer, install and support DDN’s Storage Clusters, SAN, Scale-Out NAS and Parallel File Systems solutions.
      • Location of the work to be in of the most prestigious Oil & Gas End-User in the Region.
      • Develop a substantial knowledge of the company's Storage Systems product line.
      • To install and support DDN’s High-Performance Storage solutions, working with DDN’s designated Engineers in the Storage Support Group.
      • Maintain, optimize, troubleshoot the Storage and I/O (Input-Output) related matters of the High Performance Computing Compute Clusters with DDN provided Parallel File Systems & High Performance Storage Sub-Systems.
      • Technical Pre-Sales Application Engineering, to qualify and profile I/O of critical applications, in order to optimize their workload, design new approaches to implement DDN’s disruptive acceleration software technologies.
      • As a “Parallel File Systems” Engineer, to participate to DDN’s “Scaler” features testing with DDN’s.
    • Support / Post-Sales Engineer expectations
      • Develop a deep knowledge of the company's Storage Systems product line especially HPC Storage
      • Ability to install, support, benchmark & troubleshoot Storage product line – DDN’s Advanced Trainings are provided either in the Gulf or in Europe
      • Document the Customer installation (Training on the current installation is provided).
      • Develop innovative and work around solutions to customers' business needs when required.
      • Programming creative monitoring middleware might be required.
      • Participate in Help desk/Technical Support desk rotation.
      • Provide Level 1 & 2 Support on others Middle East Customers when required by Team Manager, as a team-effort, qualify support requests, solve them when possible otherwise escalate to Level 3 and DDN Engineering when required and provide accurate follow up until full resolution of the case.
      • Sometimes when exceptionally required by a Severity 1 call, which could not be solved remotely, fix a severity on site – compensation for extra-hours outside of business hours shall be provided in this case.
      • Creation of installation status reports and participation of weekly staff calls with technical manager, present weekly status reports of activities to the Middle East Technical manager.
      • Ability to manage customer relationship post-sale issues.
      • Work within the existing Local Support Team
    • Pre-Sales Engineer expectations
      • Leverage existing best practices, how-to, legacy benchmarks – advanced training will be provided
      • Contribute to the existing DDN “Scaler” solution testing / benchmarking.
      • Discuss with End-User Application Representatives and qualify / design new approaches, in synchronization with the End-User Account Executive, in order to develop a joint strategy
      • Present DDN Storage Solution portfolio and propose adequate Storage Architectures to prospects
        • This would require traveling within Saudi Arabia or in the GCC
      • Profile End-User Applications as jointly defined with MEA Sales & Oil&Gas Marketing Team
      • Conduct POC / Benchmarks with DDN’s LAB’s and with the End-User
      • Document Outcomes, design possible next phases like Job Scheduler Integration
      • Work / Brainstorm with DDN’s PreSales Subject Matter Experts on best practices, future directions, etc.


    Experience and Qualifications required for this role are:

      • Expertise in Linux System Administration.
      • Expertise in Linux Scripting (Shell).
    • Strong knowledge in IP Networking.
    • Knowledge of Network File Systems.
    • Exposure to Parallel File Systems.
    • Expertise in Job Schedulers is a plus.
    • Desired but not mandatory experience in Storage Area Networks (SAN, Fibre Channel) & RAID Storage.
    • Very Good analytical / problem solving skills.
      • Good oral communication skills.
      • Good written communication skills.
    • Good English spoken and written
    • Able to take directions and see a project or task through to completion.
    • Team player who can work well in a multi-cultural environment in the Middle East, leveraging DDN’s resources in Europe & Asia too.
    • Ability to travel from time to time in the Middle East and to participate to DDN’s Group Meeting, Team Training, and help other installations when required (less often).
    • Ability to travel in Europe or USA to attend DDN’s Group Meeting and Team Training (less often).


    DDN Core Characteristics


    DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

    • Self Starter – A pro-active orientation and the ability to operate independently to achieve goals.
    • Success/Achievement Orientation – Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
    • Leveraging Relationships – Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
    • Problem Solving – Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN’s brand.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed