Data Direct Networks

  • Senior Systems Engineer

    Job Locations SA-Remote/Saudi Arabia
    Job Posted Date 1 week ago(5/16/2018 9:30 AM)
    Job ID
    2018-2197
  • Overview

    Job Title: Senior Systems Engineer

    Job ID: TBD We are currently seeking a Parallel File System Application & Storage Systems Engineer in Al Khobar, KSA

     

     

    Job Description

     

     

    Job Summary:

    Responsibilities for this role include:

      • Based out of Al Khobar, KSA, as Systems Engineer, install and support DDN’s Storage Clusters, SAN, Scale-Out NAS and Parallel File Systems solutions.
      • Location of the work to be in of the most prestigious Oil & Gas End-User in the Region.
      • Develop a substantial knowledge of the company's Storage Systems product line.
      • To install and support DDN’s High-Performance Storage solutions, working with DDN’s designated Engineers in the Storage Support Group.
      • Maintain, optimize, troubleshoot the Storage and I/O (Input-Output) related matters of the High Performance Computing Compute Clusters with DDN provided Parallel File Systems & High Performance Storage Sub-Systems.
      • Technical Pre-Sales Application Engineering, to qualify and profile I/O of critical applications, in order to optimize their workload, design new approaches to implement DDN’s disruptive acceleration software technologies.
      • As a “Parallel File Systems” Engineer, to participate to DDN’s “Scaler” features testing with DDN’s.
    • Support / Post-Sales Engineer expectations
      • Develop a deep knowledge of the company's Storage Systems product line especially HPC Storage
      • Ability to install, support, benchmark & troubleshoot Storage product line – DDN’s Advanced Trainings are provided either in the Gulf or in Europe
      • Document the Customer installation (Training on the current installation is provided).
      • Develop innovative and work around solutions to customers' business needs when required.
      • Programming creative monitoring middleware might be required.
      • Participate in Help desk/Technical Support desk rotation.
      • Provide Level 1 & 2 Support on others Middle East Customers when required by Team Manager, as a team-effort, qualify support requests, solve them when possible otherwise escalate to Level 3 and DDN Engineering when required and provide accurate follow up until full resolution of the case.
      • Sometimes when exceptionally required by a Severity 1 call, which could not be solved remotely, fix a severity on site – compensation for extra-hours outside of business hours shall be provided in this case.
      • Creation of installation status reports and participation of weekly staff calls with technical manager, present weekly status reports of activities to the Middle East Technical manager.
      • Ability to manage customer relationship post-sale issues.
      • Work within the existing Local Support Team
    • Pre-Sales Engineer expectations
      • Leverage existing best practices, how-to, legacy benchmarks – advanced training will be provided
      • Contribute to the existing DDN “Scaler” solution testing / benchmarking.
      • Discuss with End-User Application Representatives and qualify / design new approaches, in synchronization with the End-User Account Executive, in order to develop a joint strategy
      • Present DDN Storage Solution portfolio and propose adequate Storage Architectures to prospects
        • This would require traveling within Saudi Arabia or in the GCC
      • Profile End-User Applications as jointly defined with MEA Sales & Oil&Gas Marketing Team
      • Conduct POC / Benchmarks with DDN’s LAB’s and with the End-User
      • Document Outcomes, design possible next phases like Job Scheduler Integration
      • Work / Brainstorm with DDN’s PreSales Subject Matter Experts on best practices, future directions, etc.

     

    Experience and Qualifications required for this role are:

      • Expertise in Linux System Administration.
      • Expertise in Linux Scripting (Shell).
    • Strong knowledge in IP Networking.
    • Knowledge of Network File Systems.
    • Exposure to Parallel File Systems.
    • Expertise in Job Schedulers is a plus.
    • Desired but not mandatory experience in Storage Area Networks (SAN, Fibre Channel) & RAID Storage.
    • Very Good analytical / problem solving skills.
      • Good oral communication skills.
      • Good written communication skills.
    • Good English spoken and written
    • Able to take directions and see a project or task through to completion.
    • Team player who can work well in a multi-cultural environment in the Middle East, leveraging DDN’s resources in Europe & Asia too.
    • Ability to travel from time to time in the Middle East and to participate to DDN’s Group Meeting, Team Training, and help other installations when required (less often).
    • Ability to travel in Europe or USA to attend DDN’s Group Meeting and Team Training (less often).

     

    DDN Core Characteristics

     

    DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

    • Self Starter – A pro-active orientation and the ability to operate independently to achieve goals.
    • Success/Achievement Orientation – Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
    • Leveraging Relationships – Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
    • Problem Solving – Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN’s brand.

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