Data Direct Networks

Systems Engineer - HPC & Life Sciences

2 weeks ago(1/5/2018 4:13 PM)
Job ID


DDN is The Leading Big Data Storage Supplier to Data-Intensive, Global Organizations

For over 15 years, DDN has designed, developed, deployed and optimized systems, software and solutions which enable enterprises, service providers, universities and government agencies to generate more value and accelerate time to insight from their data and information, on premise and in the cloud.


Organizations leverage the power of DDN technology and the deep technical expertise of our team to capture, store, process, analyse, collaborate and distribute data, information and content at largest scale in the most efficient, reliable and cost effective manner. Our customers include many of the world’s leading financial services firms and banks, healthcare and life science organizations, manufacturing and energy companies, government and research facilities, and web and cloud service providers.


DDN's sustained Vision and execution have made us the World’s largest privately held data storage company. Our technological and market leadership comes from our long term investments in leading edge research and development, our relentless focus on solving our customers’ end to end data and information management challenges, and the excellence of our employees around the globe, all relentlessly focused on delivering the highest levels of satisfaction to our customers.  


We create and bring to market the most advanced and innovative technologies to solve our customers' complex Big Data challenges. Our technology centers are located in the US, France, Germany, Belarus, China, India and Japan, and our manufacturing facilities are based in the US. You can be proud to work for a dynamic company whose two founders are still actively involved in our operations, and which is helping improve the quality of human life throughout the World. 

Job Description

We are currently seeking a Systems Engineer - HPC & Life Sciences.


Job Summary:


The Systems Engineer will primarily be responsible for pre-sales activity, supporting all sales efforts in HPC & Life Sciences in a given geographic territory. This position will be field based and involve travel of approximately 40%. The Systems Engineer will need to be able to partner strongly with Account Executives in pursuit of business opportunities; providing technical expertise to close sales opportunities. An SE must have considerable knowledge of the HPC & Life Sciences space and is able to speak the technical vernacular of that industry. Must have strong communication skills, including: developing and delivering presentations; and connecting with customers via phone, face to face, and in written correspondences including RFP responses.


Responsibilities for this role include but are not limited to:  

  • Assist in closing new business opportunities by helping Sales – qualify, identify, and close new opportunities.
  • Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
  • Understand the DDN sales process and how to maximize company resources to close accounts.
  • Develop innovative, customized solutions to meet customers’ business needs.
  • Participate in customer-focused seminars, tradeshows, events, and trainings.
  • Create RFP responses, technical drawings, presentations, and recommendations.
  • Conduct research and gain knowledge of all key products and technologies (including competitive market analysis).
  • Clearly communicate complex technical topics to the varied knowledge levels of internal account executives and external customers.
  • Develop positive and trustworthy relationships with customers throughout the sales process and product implementation in order to build repeat business.
  • Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.
  • Create and share weekly work summaries.
  • Acquire and maintain a thorough and procedural understanding of DDN Sales Cycles, products, and services and a thorough technical understanding of like industries.
  • Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.


Qualifications for this role are:   

  • Must have industry experience of 7+ years working with distributed and/or clustered file systems.
  • Experience supporting sales efforts is essential to success in this position.
  • BS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required.
  • This position will be field based and involve travel approximately 40% of the time.
  • Technical Expectations: The following are preferred technical requirements: Linux OS, Unix OS, Windows OS, and Mac OS, SCSI, Lustre, GPFS, CXFS, QFS, ZFS, NAS, SAN, Pearl, Shell Scripting, Solaris, and Visio.

Identifying Customer Needs: Seeks to provide an appropriate solution by understanding what the customer is trying to accomplish; spends time in a needs analysis process that identifies key objectives specific to an individual customer; gives the customer’s agenda priority over a standard response; changes the sales approach or solution to accommodate the customer versus force fit the customer to an existing model.


Provides Reliable Information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve. 


Makes One on One Sales Presentations: Communicates essential points in an informal and conversational manner; prefers to share information in a one-on-one or small group situation; varies style and language to ensure listener understanding and is attentive to closing the loop on communications; seeks feedback and responds appropriately to listener reactions; makes presentations that are unrehearsed and adapted to individual situations.


Delivers Added Value to Customers: Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.


Maximizes Results by Anticipating Obstacles that Could Impede Progress: Able to sort through bureaucracy, complexity, or politics to focus on required results; is not caught unprepared when obstacles are encountered; meets self-imposed standards of excellence by delivering agreed upon results that are straightforward and customer defined.

DDN Core Characteristics

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 


Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.


DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


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