Data Direct Networks

Systems Engineer

US-CA-Santa Clara
9 months ago
Job ID
2017-1981

Overview

DataDirect Networks (DDN.com) is a world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high-growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.

Job Description

We are currently seeking a Systems Engineer.

 

Job Summary:

 

We are seeking a strong Systems Engineer (SE) to perform pre-sales activities.  The ideal candidate will have great presentation skills, knowledge of the storage industry. This position provides Technical support to Sales Reps.  The candidate will design solutions and proposals to meet customer-defined specifications, help customers define solution specifications, provide POC and Benchmark support.  The candidate will provide written reports to management on status and issues within the business sector. The role includes providing installation and training to customers on DDN solutions when required.  The candidate should have the ability to travel internationally.  Additional responsibilities include mentoring junior SEs, designing services and product offerings to support the building DDN's Services.  This hire performs Pre-Sales work supporting team as well as Professional Service work.

 

Responsibilities for this role include but are not limited to:

  • Pre-sales activity supporting cloud, content & media sales.
  • Assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and helping sales qualify, identify, and close new opportunities.
  • Understand the sales process and how to utilize company resources to close accounts.
  • Participate in customer-focused seminars, tradeshows, events, and training.
  • Provide RFP responses, technical drawings, presentations, and recommendations.
  • Acquire and maintain a thorough technical and procedural understanding of DDN Sales cycles, products/services and a thorough technical understanding of like industries.
  • Develop a substantial knowledge of the company's SAN appliances product line.
  • Develop innovative solutions to customers' business needs. Installation status reports.
  • Assist DataDirect sales representatives in qualifying potential customer deals.
  • Create of Bill of Materials (BOMS) of proposed customer solutions’ for submission to Inside Sales for quoting.
  • Weekly status report of activities to manager.
  • Ability to manage customer relationship post-sale, including strategy to close repeat business.
  • Build and implement professional services solutions around DDN product offerings.
  • Expand professional services offerings outside of DDN product offerings, helping to develop products, process and procedures to facilitate engagements.
  • Create blue print solutions for implementation within the DDN sales offerings. Mentoring of junior SE's.

 

Qualifications for this role are:

  • Great people skills and be a great presenter.
  • Know of the storage industry and solutions as must.
  • Strong background in CDN workflow and deep archive storage.
  • Experience in WEB 1.0 and 2.0 from conception to deployment.
  • 3-5 Years experience in Operating systems debugging Linux and Windows Environments.
  • Red Hat, SUSE, Windows XP, Server, 2000, 2003 and 2008. Scripting (Shell), C++, Java, Perl.
  • Strong knowledge in file system deployment and concepts: XFS, ZFS, EXT3/4.
  • Desired experience in clustering packages, SNFS, GPFS, Red Hat Clustering, Lustre.
  • 5-7 years experience in SAN and NAS RAID Appliance is required. BS or work equivalent in Computer Information Systems.
  • Deep knowledge of networking concepts is required; NAS protocol levels (CIFS, NFS, SMB, etc...) and ability to integrate and trouble shoot at all layers of OSI model. Specifically the Network and Data link layers as well as Session and Application.
  • Ability to Multitask and develop innovative solutions for client needs.
  • Requires the ability to listen, understand and articulate the customer's needs and how to solve it.
  • Dynamic team leader.
  • The ability to form and lead teams is a requirement.
  • Relationship building and people skills are very important.

 

Identifying Customer Needs: Seeks to provide an appropriate solution by understanding what the customer is trying to  accomplish; spends time in a needs analysis process that identifies key objectives specific to an individual customer; gives the  customer’s agenda priority over a standard response; changes the sales approach or solution to accommodate the customer versus force fit the customer to an existing model.

 

Provides Reliable Information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.

 

Makes One on One Sales Presentations: Communicates essential points in an informal and conversational manner; prefers to share information in a one-on-one or small group situation; varies style and language to ensure listener understanding and is attentive to closing the loop on communications; seeks feedback and responds appropriately to listener reactions; makes presentations that are unrehearsed and adapted to individual situations.

 

Delivers Added Value to Customers: Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.

 

Maximizes Results by Anticipating Obstacles that Could Impede Progress: Able to sort through bureaucracy, complexity, or politics to focus on required results; is not caught unprepared when obstacles are encountered; meets

DDN Core Characteristics

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

 

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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